Concierge Officer
City Developments Limited is hiring a Full time Concierge Officer role in Kallang, Singapore. Apply now to be part of our team.
Job summary:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 1 year of relevant work experience required for this role
- Expected salary: $2,600 - $3,400 per month
Ensure positive shopping experience across all visitor’s touchpoints – on the phone, via email and face to face at the Concierge Counter – to uphold the customer service standards. Assist to answer phone/ email enquiries for Palais Renaissance
Responsibilities- Oversee the day-to-day operations of Concierge Counter
- Attend to customer enquiries & feedback
- Manage gift voucher sale and reimbursement
- Support the mall's marketing activities and perform general admin duties
- Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment
- Be mall ambassadors by providing exemplary customer service
- All other matters relating to Customer Service and Concierge Counter
- Undertake ad hoc projects and responsibilities that may be assigned from time to time
Requirements:
- At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry
- Proficient in MS Office suite, especially Microsoft Excel
- Pleasant disposition with outstanding communication, problem solving and negotiation skills
- Ability to multi task with high level of initiatives
- Team player with ability to work independently
- Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs
- Able to work rotating shifts, on weekends and public holidays.
- 9.30am to 7pm; PM shift
- 12.45pm to 10.15pm
- First aid and AED training an added advantage
City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.