Roaming Desktop Engineer | 1 Year Direct Contract | Up to $2,400 Basic Salary - Geylang

Roaming Desktop Engineer

• Responsibilities:
• Troubleshoot issues related to client platforms and provide timely resolution.
• Respond to service requests involving client platform support and maintenance.
• Track service level agreements (SLAs), maintain documentation of system configurations, and generate regular reports.
• Support the implementation and upgrading of client platforms as part of project initiatives.
• Coordinate with vendors to arrange hardware replacements when necessary.
• Maintain accurate asset inventories and manage user accounts (e.g., creation, password resets, and deactivation).
• Administer local servers to support software deployment and patch management processes.
• Lead or support client platform deployment and upgrade projects.
• Ensure deliverables are aligned with SLA expectations and propose corrective actions as needed.
• Develop and uphold standards and best practices for facilities and project management to ensure consistent operations.
• Provide regular updates through detailed progress reports.
• Diagnose and resolve incidents involving ICT equipment; offer support for all IT-related concerns.
• Set up ICT equipment and ensure end-user support is delivered effectively.
• Log updates of ICT equipment in the Management System within three working days.
• Assist in transporting mobile ICT carts to designated classrooms.
• Perform routine and scheduled operational tasks.
• Create and maintain standard hard disk images on a regular basis.
• Conduct reinstallation or cloning of desktop environments as required.
• Participate in annual physical stock-taking exercises for ICT assets.
• Install application updates and confirm that all end-user computing devices (EUCDs) are equipped with the latest security patches

Requirements:

• Minimum of 1 year of desktop support experience is required
• Must be willing to travel Islandwide
• Good communication and interpersonal skills

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified. ?

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)