L2 Desktop Support Engineer (Changi Based Location)

Location: Changi

Working Hours: 8:30 am to 6:00 pm, Mondays to Fridays

Working Hours: 7:00 am to 3:00 pm, Saturdays (Once or Twice in a month)

START DATE: 1 OCT 2025 (G50 Clearance required)

Responsibilities:

• Provide Level 2 IT support to users.
• Troubleshoot and resolve escalated technical issues from Level 1 support, remotely or onsite.
• Apply monthly update patches, software upgrades for Software Applications and provide Maintenance to both Hardware and Software issues.
• Handle operating system imaging and deployment.
• Log and resolve incidents using ITSM tools.
• Maintain IT documentation, inventory tracking, and standard user guides.
• Collaborate with infrastructure/network teams on advanced troubleshooting.
• Participate in system upgrades, rollouts, and migration activities.
• Assist other IT related issues or requests or activities when required.

Requirements:

• Minimum ITE/Diploma/BSc in Computer Science or relevant disciplines.
• Minimum of 2 to 4 years' experience as a L2 desktop support specialist.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Knowledge of Azure cloud environment.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of network security practices and anti-virus programs.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.

For a confidential discussion, interested applicants please kindly send your updated resume, with your current and expected salary details.