Outlet Manager/Management Trainee (5D/Tea House/Promenade) - JT - Bukit Merah

3500 - 4500 (Outlet Manager) / $3000 - 3500 (Management Trainee)

• 5D 8.30am - 7.30pm
• Promenade

Job Description:

• Oversee daily outlet operations and ensure smooth service flow
• Lead and motivate the team to deliver excellent customer service
• Manage staff scheduling, training, and performance
• Monitor inventory levels and coordinate with suppliers for stock replenishment
• Maintain cleanliness and presentation of the outlet
• Ensure compliance with food safety and hygiene standards
• Handle customer feedback and resolve issues professionally
• Report sales and operational matters to management
• Work closely with the brand team to uphold the tea house's artistic and service standards

• Expertly prepare and serve a curated selection of teas, including traditional Chinese brews and modern fusion blends, ensuring consistency in taste, aroma, and presentation.
• Engage with customers to understand their preferences and recommend suitable teas for various moods, occasions, or gifting needs, providing a personalised and memorable experience.
• Lead tea demonstrations and conduct interactive tastings, sharing knowledge on tea origins, brewing techniques, and tasting notes to deepen guests’ appreciation for fine teas.
• Maintain a clean, calm, and aesthetically pleasing tea space, adhering to hygiene standards while preserving the brand’s tranquil and refined atmosphere.
• Support retail operations by presenting teaware and gift items attractively, handling packaging with care, and assisting with inventory control and stock replenishment.

Job Requirement:

• Prefer min 2 years of working experience in F&B experience, especially in beverage, café, or barista-related roles.
• Preferable Degree in hospitality or related courses.
• Prior supervisory or team-leading experience preferred for managerial roles.
• Able to work weekends, evenings and public holidays
• Outgoing & passion for customer service and building guest relationships

EA Personnel No: R2311667