Customer Relations Executive - Toa Payoh
IHH Healthcare Toa Payoh Full-time
The role: The Customer Relations Executive will be supervising the team of Customer Relations Officers and performs customer service duties upholding our hospital’s standards.
Job Responsibilities:
- Supporting the managers in leading and overseeing the Front Office team
- Handle escalated complaints and provides advise and service recovery
- Handle administrative duties such as contract renewals and rosters for team
- Meet and Assist VIP patients
- Perform ward visitation and maintain records
- Conduct Hospital and maternity tours
- Prepare/conduct roll calls or meetings
- Perform any other duties as assigned by the HOD
Job Requirements:
- Diploma or equivalent in any discipline
- Preferably with at least 3 years of leadership experience in service industry
- Bilingual - added advantage
- Pleasant personality with a passion for service excellence
- Good telephone etiquette and customer service skills
- Friendly personality and good listening skills
Working Hours:
- 8 am to 6 pm
- 5-day work week, maximum 42 hours
- Rotate to work on Saturdays
1SGPToa Payoh
ob Description & Requirements
1. MAIN DUTIES AND RESPONSIBILITIES
a. Helping to build good customer relations and arranging staff meetings
b. Training and development and handling complaints and queries (from customers and staff)
c. Arranging...
IHH HealthcareGeylang, 4 km from Toa Payoh
The role: The Customer Relations Executive will be supervising the team of Customer Relations Officers and performs customer service duties upholding our hospital’s standards.
Job Responsibilities:
• Supporting the managers in leading...
Marina Bay Sands PTE. LTD.Toa Payoh
JOB REQUIREMENTS
Education & Certification
• Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders
Experience
• Prior experience in a Hospitality or Customer Service role preferred.
Competencies
• Customer-focused, excellent team player...