Geylang - Dental Assistant cum Front Desk Receptionist

About the Role:

You will be responsible for elevating every patient interaction with warmth, efficiency, and meticulous attention to detail, ensuring seamless front desk operations and top-tier patient care. If you're ready to bring world-class service to healthcare and thrive in a fast-paced yet harmonious environment, we invite you to join our team.

Key Responsibilities:

As a Dentalis Dental Assistant cum Front Desk Receptionist, your role will encompass three core areas:

• Provide a concierge-level welcome to all patients, ensuring they feel valued and comfortable from the moment they arrive.
• Manage all communications (phone, WhatsApp, email, walk-ins) with utmost professionalism and a polished demeanor.
• Curate seamless appointment scheduling with perfect timing, optimizing both patient convenience and clinic efficiency.
• Anticipate and address patient needs with attentive service, going above and beyond to ensure their comfort.
• Dispense medications accurately according to doctors' prescriptions.
• Maintain impeccable front desk operations and uphold the highest standards of clinic ambiance.
• Ensure flawless patient registration and billing processes, maintaining accuracy and efficiency.
• Process CHAS/Medisave claims with precision and in a timely manner.
• Serve refreshments to patients with thoughtful hospitality.
• Clinical Assistance & Sterilization Excellence
• Prepare patients for treatment and ensure their comfort throughout their visit, setting a welcoming and reassuring tone.
• Maintain impeccable cleanliness and a high standard of infection control by thoroughly disinfecting and sterilising treatment rooms, dental equipment, and instruments in accordance with strict clinic protocols.
• Sterilise, organise, pack, and prepare dental instruments meticulously before each appointment, ensuring everything is ready for seamless procedures.
• Assist dentists during dental treatments, providing efficient chairside support to ensure smooth workflow and optimal patient care.
• Mix dental materials accurately and assist with lab tasks as per instructions (e.g., impressions, model casting, retainer fabrication, etc.).
• Take X-rays for patients as required, adhering to safety protocols.
• Perform routine equipment maintenance and strictly adhere to all infection control protocols, upholding our commitment to patient safety.
• Clinic Operations Precision
• Maintain impeccable cleanliness of the reception area, pantry, and toilets.
• Uphold meticulous record-keeping in full compliance with PDPA regulations.
• Coordinate with dental laboratories with clockwork reliability.
• Manage inventory of dental products and supplies, conducting regular stock checks and assisting with supply ordering to ensure adequate stock levels.
• Support overall clinic operations with additional administrative and clinical tasks as needed, contributing to the efficient running of our practice.

Our Ideal Candidate:

We are looking for an individual who embodies our commitment to excellence:

• Education: Minimum N/O Levels or ITE certification
• Communication: Exceptional command of English
• Presentation: Impeccable grooming and professional presentation is a must.
• Interpersonal Skills: Possesses natural warmth and an innate ability to put others at ease. Ex-SQ crew welcome!
• Organizational Skills: Highly organised, detail-oriented, and able to multitask effectively in a dynamic environment. Demonstrates meticulous attention to detail in all tasks.
• Attitude: Possesses a positive attitude and is a collaborative team player who can also work independently when required.
• Composure: Exhibits grace and composure when working under pressure in a fast-paced environment.
• Eligibility: Singapore Citizens or Permanent Residents only (due to MOM quota).

Why Join Dentalis?

Joining Dentalis means becoming part of a team that values your well-being and professional growth:

• Competitive Salary & Performance Incentives: Your dedication and hard work are recognized and rewarded.
• Consistent Daytime Hours: Enjoy predictable schedules with no evening or night shifts.
• Predictable Schedule & Work-Life Balance: Benefit from a 5.5-day work week with no overtime culture.
• Premium Service Skills Development: Opportunity to hone and develop world-class service skills.
• Values Excellence: Be part of a team that deeply values excellence in patient care and upholds high service standards.
• Friendly, Supportive Team Environment: Work alongside a cohesive and encouraging team that values collaboration.
• Career Growth & Skill Development Opportunities: Continuously develop your clinical skills and advance your career within our supportive environment.

Location & Work Hours:

• Location: 52 Craig Road, Singapore 089690. Minutes' walk from Tanjong Pagar | Maxwell | Outram MRT stations.
• Work Hours: Monday-Friday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 1:00 PM.
• 5.5-day work week | No night shifts | No overtime culture - great work-life balance!

How to Apply:

If you're ready to bring world-class service to healthcare and are passionate about creating exceptional patient experiences and providing crucial clinical support, email your resume to: dentalis.office@gmail.com with the Subject: Dental Assistant cum Front Desk Receptionist.

At Dentalis, we don't just meet expectations – we redefine them, one exceptional patient experience at a time.