Admin Support Officer

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https://hfse.edu.sg/submit-application/?job-portal=2481&job-id=3352501&org-name=hfse&job-title=Admin%20Support%20Officer

ADMIN SUPPORT OFFICER

JOB QUALIFICATIONS:

• Bachelor's Degree in Education, Communication, orSocial Work (or related fields).
• Minimum 3 years of experience in family or communityrelations within an educational environment.
• Strong communication and interpersonal skills, withthe ability to manage sensitive situations.
• Experience in event planning, program coordination,and family outreach.
• Ability to work collaboratively with teachers,administrators, and support staff.
• Proficiency in using digital communication tools, suchas school management systems and social media platforms.

JOB DETAILS:

• Serve as the primary contact for family inquiries,including operations-related feedback, school policies, and student serviceslike the school bus, student care and others
• Assist families in accessing resources such as studentsupport, school bus services, and extracurricular programs. Resolve familyconcerns and collaborate with staff for interventions.
• Coordinate logistics for family-related services, suchas school bus and student care scheduling, and address any service-relatedconcerns promptly.
• Maintain records of family engagement, includingservice requests and feedback, and prepare reports for the Management.
• Design outreach initiatives and family supportprograms to enhance parent engagement, strengthen home–school partnerships, andincrease overall family satisfaction.
• Provide administrative support to school operations,including handling parent documentation, preparing communication materials,organizing meetings or events, and assisting with school-wide activities.
• Support the planning and execution of events involvingparents and students (e.g., orientations, workshops, celebrations), ensuringclear communication and smooth coordination.
• Liaise with internal departments to ensure consistent,timely, and accurate dissemination of information to families.
• Conduct Student’s Satisfaction Survey and Parent’sSatisfaction Survey during mid-year and year-end.
• Monitor and record all parent’s feedback in allchannels.