Production Support Engineer

• Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.
• Prioritize defects and plan for production release based on defect criticality or align with the quarterly release
• Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.
• Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Follow up on defect closure and meet defect closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Perform annual Disaster Recovery (DR) exercise for supported applications

• Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks
• 5 or more years’ in troubleshooting and fixing issues across different technologies/platform
• Strong troubleshooting and problem-solving skills
• Experience with FIS OPF (Open Payment Framework) product is necessary
• Experience with payment domain and SWIFT message will be a big plus
• Experience tuning Kafka components for varying traffic and performance requirements

We regret to inform you that only shortlisted candidates will be contacted.

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