Front Office Guest Relation Executive- Japanese Speaking - Toa Payoh

Job Requirements:

• Able to converse fluently in English and Japanese to liaise with Japanese-speaking guests.
• Excellent interpersonal and communication skills.

Job Descriptions:

• Welcome guests upon arrival and check-in according to established standards and procedures.
• Adhere to all credit procedures and accounting procedures as they pertain to the registration process.
• To handle all keys, mail, messages and any other items for guest as requested.
• To provide information and to assist all guests.
• To provide courteous and efficient service and if possible to comply with each and every guest request.
• To take reservation at the counter when reservation department is closed.
• Check out guests courteously and accurately.
• To assign rooms and prepare keys/folders for all arriving guests and groups.
• Post all charges without delay and update the folios.
• Balance credit card, charges and cash.
• Accurately handle of cash float.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Perform all other duties assigned by the Front Office Manager.