Operations Manager (Restaurant)

About Us

NAWABS is a quick-service Indian restaurant specializing in authentic Hyderabadi Biryani. We are passionate about delivering traditional flavors with modern efficiency, offering customers a truly satisfying culinary experience.

Position Overview

You will play a key role in supporting our Biryani Chefs and team to achieve operational excellence and customer satisfaction.

• Oversee day-to-day restaurant operations, ensuring efficient workflow across kitchen and service teams.
• Monitor food quality, presentation, and consistency to maintain the authentic Hyderabadi standard.
• Supervise and coordinate with chefs, kitchen staff, and service crew to ensure timely and accurate order fulfillment.
• Manage staff scheduling, including split shifts and manpower allocation during peak hours.
• Ensure compliance with food hygiene, safety, and cleanliness standards according to Singapore regulations.
• Handle inventory control and purchasing — ensure the timely availability of ingredients, particularly core items like rice, meat, and spices.
• Collaborate with management to plan menus, special promotions, and seasonal offerings.
• Address customer feedback and resolve complaints professionally to enhance the dining experience.
• Support recruitment, training, and performance management of staff.
• Monitor restaurant costs, including food wastage, labor, and utilities, to maintain profitability.
• Coordinate with vendors, suppliers, and delivery partners to ensure smooth operations.
• Prepare regular reports on operations, sales, and staff performance for management review.

• Proven experience as a Restaurant Manager / Operations Manager in an Indian or quick-service restaurant.
• Strong knowledge of Hyderabadi cuisine and South Indian dining culture is an advantage.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced and split-shift environment.
• Strong organizational and problem-solving abilities.
• Must be familiar with food safety (NEA) and hygiene requirements in Singapore.
• Proficiency in basic computer operations (POS systems, MS Excel, etc.).

• Split Shift (3 different shifts)
• Weekends and public holidays availability required