IT Support Engineer - Choa Chu Kang

Key Responsibilities:

• Provide first and second-line support for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain software, hardware, and network systems.
• Manage user accounts, permissions, and email setup
• Troubleshoot system, network, and application issues on-site and remotely.
• Maintain IT asset inventory and documentation.
• Ensure timely backups and antivirus updates.
• Support network infrastructure (routers, switches, firewalls).
• Liaise with vendors for equipment maintenance or warranty claims.
• Assist in onboarding/offboarding of staff from IT perspective.

Requirements:

• Diploma/Degree in Information Technology, Computer Science, or related field.
• 2+ years of IT support experience, Fresh grads are welcome to apply
• Strong knowledge of Windows OS, Microsoft Office, basic networking.
• Familiarity with remote support tools (e.g., AnyDesk, TeamViewer).
• Good problem-solving, communication, and interpersonal skills.
• Able to work independently and handle multiple requests.