Director - Client Services

COMPANY BACKGROUND & CULTURE

To unite boardrooms and workforces. To unlock potential, realize ambitions, and change lives. Together, we are smarter. Together we are stronger. Together, we are more than.

And we advise them on how to reward, develop, and motivate their people.

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Rewards and Benefits

Visit kornferry.com for more information.

The Role

The aim of this role is to ensure the quality assurance of the project delivered to our client.

• Create and execute project work plans using the Project Toolkit and revises as appropriate to meet changing needs and requirements. Ensure search requests are clearly defined to include key responsibilities, requirements, reporting structure, compensation and interview process.
• Identify resources needed and assign individual responsibilities. Define and communicate individual and team metrics.
• Drive organic growth within account portfolios and oversee P&L
• Maintain awareness of creative sourcing strategies and work closely with team to develop best approach for client.
• Effectively apply staffing methodology and enforce project standards. Review deliverables prepared by team before passing to client. Anticipate and minimize risks on project.
• Prepare and participate in project reviews with client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion.
• Facilitate regular status meetings with project team and client. Keep team informed of changes within the Company.
• Ensure project documents and engagements are complete and updated timely. Develop and deliver client and management reporting.
• Review and track team hours and expenses as needed.
• Participate in project scoping and implement SOW/SLA requirements. Identify business development and “add-on sales opportunities as they relate to the project.
• Manage day-to-day client interaction. Set and manage client expectations.
• Communicate effectively with client to identify needs and evaluate alternative recruiting solutions. Continually seek opportunities to increase customer satisfaction.
• Maintain a knowledge base of client’s business,organization and objectives.
• Identify opportunities for improvement and make constructive suggestions for change.
• Inspire team to attain goals and pursue excellence.
• Conduct effective performance evaluations and help execute career development plans.
• Manage a small requisition load, as needed, in support of client needs.

• Bachelor’s degree or years of equivalent work experience in lieu of degree.
• Relevant leadership experience in talent acquisition.
• Strong understanding of full life cycle recruiting and industry practices preferred.
• Understanding of recruiting metrics and reporting standards.
• Familiarity with SLA’s/SOW as it relates to our business.
• Understands revenue and pricing models and P&L’s.
• Computer skills, specifically Excel and PowerPoint, and facility with numbers.
• Familiarity with Human Resource laws and functions.
• Business development/sales background or orientation.
• Track record of success in leading and motivating teams of recruiters.
• Ability to analyze fairly complex data and develop sound recommendations and solutions.
• Excellent planning and organizing skills; able to “juggle” responsibilities effectively in a high volume, fast-paced service environment.
• Ability to communicate clearly, concisely and persuasively with client and in large group settings.
• Strong customer and results orientation.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to adapt as organization evolves.
• Energetic, confidence, maturity and interpersonal sensitivity.

So why not learn more about everything we have to offer? World-famous clients, innovative services, talented colleagues,continuing growth… you’ll find all this and more at Korn Ferry.

Korn Ferry is an Equal Employment Opportunity/Affirmative Action Employer –Minority/Female/Disability/ Veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.