[ref. a91764420] Choa Chu Kang - Calibration Technical Manager (Mechanical & Dimension)

apartmentSGS placeChoa Chu Kang scheduleFull-time calendar_month 

Primary responsibilities:

  • Assist the Business Manager to lead SMD team.
  • Training of new Calibration Officer.
  • Provide technical support with focus on laboratory work scope expansion and development to achieve better efficiency and higher productivity.
  • Performing and Managing In-house and Onsite calibrations

Specific responsibilities:

  • Expand laboratory work scope for Dimensional and Mechanical fields.
  • Be an approved Local Accreditation Body signatory for Dimensional and Mechanical fields of calibration in the laboratory.
  • Arranging recalibration of standard equipment’s before due date through ISO/IEC 17025 accredited labs having better CMC, reviewing the certificate of master instruments and periodically updating the Master equipment’s list.
  • Regularly updating the drift records of master instruments.
  • Reviewing and approving the calibration certificates.
  • Improving the delivery performance by getting the work done from the team as per plan and delivering instruments within committed TAT.
  • Identify training needs and provides training for staff.
  • Increase calibration productivity and efficiency by adopting improved systems and methods.
  • Arranging & performing preventive maintenance, in service checks, inter laboratory Comparison (ILC) and Proficiency Testing (PT) as per planner.
  • Ensure laboratory procedure are up to-date with regular review. Develops and improves calibration procedure and prepare CMC calculations.
  • Assists in maintaining laboratory Quality Management Systems as per ISO 17025, To be well prepared for the internal and external audits.
  • Manages laboratory technical functions in accordance with Local Accreditation Body standards.
  • Provide technical support during equipment failure also providing technical guidance to the team.
  • Participate in identifying new business opportunities and development.
  • Assists in annual Capex budget exercise and assist with Capex justification for new or replaced equipment.
  • Listen and provides technical advice to client and assists in client audits
  • Anticipate the clients’ needs to offer the most suitable solution.
  • Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity
  • Liaise with clients on technical issues when required also confirming the calibration capability to CS team for enquiries.
  • Maintain draft Calibration Certificate formats/templates.
  • Maintain good housekeeping at workstation/areas by implementing and maintaining 5S activities.
  • Expand business relationship while interacting with customers.
  • Always act in a friendly and reliable manner, Act upon client feedback.
  • Manage timely trouble shooting and assist customer as necessary.
  • Build and foster collaboration with internal teams involved in service delivery.
  • At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
  • Perform any other responsibilities as assigned by Management

Requirements:

  • Diploma/Degree education in engineering or related field.
  • 7 -10 years’ experience in equipment measurement/calibration field.
  • Technical knowledge and experience in related field and in using management methods and tools.
  • Able to work independently and to coordinate several activities simultaneously
  • Able to interact with all levels of management, suppliers, and clients.
  • Good communication, negotiation, and interpersonal skills
  • Works well under pressure, challenges status quo.
  • Fluent English and local language
  • Applies judgment and acts according to the SGS standards of ethics and integrity
  • Knowledge of ISO systems and procedures
  • Able to coordinate and motivate a team towards a common goal.
  • Able to realize business opportunities in conformity to the business strategy.
  • Acts quickly and decisively; able to make tough calls.
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