Manager / Assistant Manager, Quality Assurance

The Assistant Manager / Manager, Quality Assurance is responsible for ensuring that the organisation maintains high standards of quality, compliance, and continuous improvement across all centres/ campuses.This role oversees certification processes such as ERF/EduTrust and SPARK and drives quality assurance frameworks aligned with regulatory and organisational requirements.

JobRole & Responsibilities

• Lead and support centres/ campuses in achieving and maintaining ERF/EduTrust and SPARK certification
• Ensure compliance with ECDA, SSG, and relevant regulatory requirements
• Conduct regular internal audits, reviews, and gap analyses across centres/ campuses
• Develop, review, and implement quality assurance policies, SOPs, and frameworks

• Support centres/campuses in preparing documentation and submission for ERF/EduTrust and SPARK certification
• Work closely with centre/campus leaders to ensure readiness for external audits and inspections
• Provide guidance and training to staff on compliance standards and certification requirements

• Identify areas for improvement and drive quality enhancement initiatives across centres/campuses
• Analyse feedback, audit findings, and performance data to recommend improvements
• Support centres/ campuses in implementing best practices and maintaining consistent standards

• Work closely with Principals, and HQ teams to align quality initiatives and compliance priorities
• Act as a key liaison with external bodies (e.g. ECDA and SSG) where required
• Provide advisory support to centres/campuses on regulatory and compliance related matters

• Conduct training and workshops on quality standards, ERF/EduTrust and SPARK requirements
• Build capability within centres/campuses to sustain quality practices independently

• Bachelor’s degree in Early Childhood Education, Education, or related field
• Minimum 3–4 years of relevant experience in quality assurance, compliance, or centre leadership within the education sector
• Hands-on experience with SPARK and EduTrust certification is a must
• Strong knowledge of ECDA / SSG regulatory frameworks and requirements
• Experience in audit, documentation, and process improvement
• Strong stakeholder management and communication skills
• Detail-oriented with strong analytical and problem-solving abilities