Tampines - Senior/Customer Service Executive

Reference ID: 35972

Our client, a publicly listed company specializing in electronic components, is currently seeking a Senior Customer Executive / Assistant Manager to join their team. The successful candidate will play a key role in managing delivery and shipping operations while providing critical support to the sales team.

You will be reporting to the Customer Service Manager..

• Receive and process Sales Orders using the SAP system, providing acknowledgments with estimated delivery dates based on standard lead times
• Process Purchase Orders to vendors accurately and efficiently
• Coordinate with various internal and external parties to ensure timely production and shipping of goods
• Manage and monitor the order backlog, collaborating with the Sales team to address any delivery or production issues
• Prepare delivery and shipping documents, and liaise with warehouses (Singapore and Philippines), forwarders, and transporters to ensure smooth and timely deliveries to customers

• AWS: 1 month
• Fixed bonus: 1 month
• Annual Leave: 14 days, up to a maximum of 20 days (based on the Financial Year: April to March)
• Medical Leave: 14 days
• Insurance Coverage
• Transport Allowance
• Mobile Allowance

【 Requirements & Preferences 】

• Minimum "O" Levels and above
• Approximately 5-10 years of customer service experience within a manufacturing company specializing in electronic component/or similar parts (not finished products)
• Fluency in English and Mandarin (Listening, Writing, Speaking) to effectively liaise with Chinese stakeholders
• Proficient in Microsoft Office
• Familiarity with the SAP system
• Available immediately or on short notice

We regret that only shortlisted candidates will be notified.

Recruitment Licence: 12C5051