Service Delivery Manager
Idemia Changi Full-time
Purpose
This role maximizes customer satisfaction and IDEMIAs business value by ensuring solutions run in accordance with customers' contracts and by ensuring scalable maintenance of the solutions.
Key Missions
Defines maintenance strategies in accordance with customer requirements (spare parts management, software updates, support team organization) and associated quotesMonitors customer service KPIs and maintenance budget, and drives associated action plans
Manages or oversees dedicated field customer support engineers (internal, subcontractors or third-party maintainers)
Ensures adequate communication with customer and internal stakeholders through meetings and reporting
Proposes improvements to maintenance strategy throughout the life of the contract
Ensures proper crisis management by defining, driving and communicating resolution action plan in strong coordination with customer and internal stakeholders
Understands technical specification, client requirements and solution architecture
Defines strategy and manages maintenance activities for simple solutions
Manages critical situations with the customer under supervision of the lead, expert or senior peer
Prepares and communicates Supports Activities Reports and present results to customer
Works with guidance of more experienced Service Delivery Manager
THOUGHTWORKS PTE. LTD.Geylang, 14 km from Changi
Lead Service Delivery Managers (SDMs) at Thoughtworks are delivery managers in DAMO™ managed services. They play a pivotal role in enabling and optimizing application and infrastructure managed services for our clients.
They work on initiatives...
NCSAng Mo Kio, 16 km from Changi
region.
As a Snr/ Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements. This includes ensuring that the team conduct health...
NCSAng Mo Kio, 16 km from Changi
Service Delivery Manager / Senior Manager (IT Service Management Office - Applications)
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology...