[ref. i9971824] Toa Payoh - Operations Manager

Join BYD by 1826 — the award-winning pioneer redefining the car buying and ownership experience.

We are looking for an Operations Manager to take charge of our day-to-day operations, drive process excellence, and ensure every vehicle is registered, delivered, and experienced by our customers with precision and delight. This is a dynamic role that offers a front-row seat to the future of electric mobility — perfect for ambitious professionals ready to grow with us.

• Lead Vehicle Operations: Oversee the full vehicle journey — from warehouse to showroom to customer handover — including timely and accurate vehicle registration with the relevant authorities.
• Team Leadership: Supervise and mentor our Operations Executive team, ensuring daily targets are met and performance is optimized.
• Process Excellence: Develop, refine, and implement SOPs to maximize efficiency and minimize downtime.
• Quality & Compliance: Guarantee that all vehicles meet our strict standards for condition, documentation, and customer-ready presentation.
• Cross-Functional Coordination: Work closely with Sales, Service, and Marketing teams to deliver seamless customer experiences.
• Data & Reporting: Track KPIs, analyze operational data, and prepare actionable performance and inventory reports for management.
• Problem-Solving: Proactively address escalations, logistics bottlenecks, and unexpected issues with creative solutions.
• Continuous Improvement: Drive innovations in workflow automation, logistics planning, and operational reporting.

• Diploma or Degree in Business Administration, Operations Management, Logistics, or a related field.
• 5+ years of experience in automotive operations, logistics, or a similar industry (supervisory/managerial experience preferred).
• Strong leadership and people management skills — you know how to inspire and motivate a team.
• Excellent organizational and multitasking abilities, with sharp attention to detail in documentation and compliance.
• Tech-savvy: Proficient in Microsoft Office; experience with inventory or fleet management systems is a plus.
• A problem-solver with strong communication and stakeholder management skills.