Temporary Customer Service Officer (Immediate | Officer Hours | East)

About the role

You'll help deliver excellent service to partner brands by supporting customers across all relevant communication channels such as phone lines and emails.

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned by management within your category of employment.

• Min GCE 'O' Level or Higher NITEC with at least 2 years of experience in handling contact centre cases in a call centre or service industry environment.
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast paced environment
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems.

• Mondays to Fridays; 830 am to 6 pm
• Assignment Period: 22 June to 31 August 2026 or 20 July to 31 August 2026
• Work Location: Chai Chee
• Training Provided