Bukit Batok - Inside Sales Engineer

Responsibilities:

• Lead Management and Outreach: Make outbound calls to prospective customers, follow-up on leads, schedule appointments, and maintain accurate customer databases.
• Sales Collaboration: Work closely with the sales team to pursue new business opportunities and develop strategies to meet sales targets. Boost order volume by recommending related products/services, explaining product features, and reviewing customer’s purchase history.
• Order Management: Follow-up, track and process customer orders, sales/service quotation, invoices, and contracts/agreement accurately, ensuring timely delivery and maintaining organized records. Maintain backorder reports, track customer expediting requests, and provide notifications as needed.
• Market Insights: Stay up-to-date with industry trends, customers feedback, product developments, and market changes to provide valuable insights to management and to enhance customer engagement.
• Other duties as assigned by management.

Requirements:

• Minimum 2-3 years of experience in an inside sales or customer service role, preferably within the sales and engineering industry
• Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and cross-functional teams
• Able to handle objections professionally and close sales efficiently.
• A willingness and ability to learn quickly and continuously grow your skillset.