Incident Response Analyst /Command Center Operations

The ideal candidate will demonstrate strong technical awareness, clear communication skills.

• Monitor and support UPS, HVAC, generators, and other critical infrastructure systems.
• Provide Tier I support for network and data center operations in a 24/7 environment.
• Respond to and triage incoming calls, emails, and portal tickets.
• Detect and analyze alarms; perform basic fault isolation and escalate as needed.
• Generate and publish incident,maintenance, and advisory notifications.
• Escalate incidents based on severity and using predefined protocols.
• Communicate clearly and professionally with global teams, ensuring updates are understood across regions.
• Maintain detailed documentation of incidents and resolutions in near real-time.
• Ensure SLA compliance and customer satisfaction.
• Collaborate with Tier II, Tier III, and management teams for issue resolution.
• Participate in weekly on-call rotation and shift handovers.
• Use tools like ServiceNow for incident tracking, escalation, and reporting.
• Its a 24*7 Rotational shift environment, covering 12 hours shift pattern with 4 days work 3 days off, 3 days work 4 days off including weekends, public holidays.
• Shift timing is fixed from 7am to 7pm only (no night shift)

We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE PTE LTD)

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