Storage Engineer (SAN/NAS/CAS) - Toa Payoh
IDC TECHNOLOGIES (SINGAPORE) PTE. LTD. Toa Payoh
Key Responsibilities
Storage Administration & Support
Technical Skills
Storage Administration & Support
- Perform on-boarding, configuration, monitoring, and troubleshooting of SAN/NAS systems.
- Assist in firmware and software upgrades to maintain system supportability.
- Implement storage changes in compliance with standard processes and guidelines.
- On-site Data Center support for system maintenance and break-fix tasks.
- Support patching, break-fix and disaster recovery operations.
- Conduct performance tuning and capacity planning to optimize storage utilization.
- Assist in the configuration and management of Brocade SAN switches.
- Monitor SAN fabric health, troubleshoot connectivity issues, and escalate as needed.
- Attend to incident/issue calls and provide prompt update to the management.
- Troubleshoot storage-related issues and support system recovery efforts.
- Escalate major incidents and work with senior engineers to resolve complex problems.
- Perform root cause analysis and implement preventive measures.
- Maintain accurate storage asset inventory and documentation.
- Follow security policies and access control guidelines.
- Ensure full compliance with bank regulations, risk management frameworks, and audit requirements.
- Participate in internal and external audits, addressing compliance gaps where necessary.
- Work with application, infrastructure, and operations teams on storage-related tasks.
- Learn and apply new technologies to improve efficiency, automation, and supportability.
Technical Skills
- 2–3 years of experience in enterprise storage support.
- Experience with at least two of the following storage platforms:
- Basic knowledge of SAN/NAS technologies, including volume management, snapshots, replication (HyperMetro, SRDF, GAD, Local replication, Snapmirror), multipathing software, and storage monitoring tools.
- Familiarity with Brocade SAN switches (zoning, fabric monitoring, troubleshooting).
- Basic understanding of Windows, Linux, and VMware environments.
- Knowledge of networking and information security principles.
- Proactive and problem-solving mindset.
- Ability to work independently and as part of a team.
- Need to work on a shift basis.
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