Concierge

Hotel Overview

With a total of 2,030 well-appointed guestrooms, both hotels are also home to a distinct collection of 12 dining and lifestyle choices including Michelin-starred Modern British fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at the 108,000 sq ft Raffles City Convention Centre and one of Asia’s largest spas, Willow Stream Spa.

Concierge

The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.

Summary of Responsibilities:

Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
• Providing directional information, shopping, places of interest, etc
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Ensuring hotel service standard goals, grooming standards, and LQA service standards are met
• Able to provide information and assistance to guests as and when required
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
• Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
• Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation
• Assist guest with local and foreign governmental rulings, immigration customs visas requirement
• Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
• Familiar with hotel computer interface, property management systems and internet access
• Handle all telephone enquiries, requests, Mail and Message, and Lost & Found, guest requests/complaints, and ensure timely completion of pick-up and/or delivery service

Requirements:

• Minimum GCE ‘O’ Level or equivalent
• Minimum 2 years experience in the service industry
• Able to read, write and speak English fluently
• Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
• Focused on customer service, detail oriented in training, development and performance management
• Responsive to continuous challenges and open to making changes to achieve targeted results
• Build partnerships with other departments to ensure that guests’ needs are attended to promptly
• Must have a friendly and engaging service attitude
• Possess good guest relations skills, confident, clear English
• Interpersonal skills to deal with guests and colleague issues
• Possess drive, initiative and must be able to work independently

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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