Health Screening and Client Relationship Executive

Job Responsibilities:

You will be the front-facing representative of the organisation, delivering a seamless and premium experience to both corporate clients and individuals.

1. Health Screening Operations

• Oversee and manage daily health screening operations to ensure smooth workflow and service delivery
• Coordinate patient flow, scheduling, and on-site arrangements
• Ensure service quality, turnaround time, and patient satisfaction standards are met
• Handle operational issues and perform on-the-spot problem solving

1. Client Engagement & Management

• Deliver personalised, high-touch service to clients
• Ensure discretion, professionalism, and attention to detail at all times
• Anticipate client needs and provide proactive service
• Provide professional consultation on health screening packages
• Build rapport with clients to enhance trust and long-term engagement
• Act as a dedicated point of contact for enquiries, coordination, and follow-ups
• Support corporate and individual client retention initiatives

1. Stakeholder Coordination

• Liaise with internal departments (doctors, nurses, operations, finance) to ensure seamless care delivery
• Coordinate with external stakeholders including corporate partners, insurers, and service providers
• Ensure accurate communication and follow-through across all touchpoints

1. Concierge Support

• Manage inbound enquiries via phone, messaging platforms, and email
• Handle appointment scheduling, referrals, and service coordination
• Support case coordination involving specialists, diagnostics, and follow-ups
• Assist in manpower coordination and service planning for concierge clients

Core Competencies:

• Must able to communicate in Mandarin, as the role requires interaction with Mandarin-speaking patients and clients.
• Strong communication and interpersonal skills
• Highly service-oriented with a customer-first mindset
• Presentable, professional, and confident in client-facing situations
• Ability to multitask, strong problem-solving skills and able to perform under pressure
• Basic sales and consultative skills
• Proficiency in administrative, operations and coordination tasks

Qualifications & Experience:

• Diploma/Degree in Healthcare, Business, Hospitality, or related fields
• Prior experience in healthcare, hospitality, customer service, or sales preferred
• Experience handling premium / VIP / HNW clients is an advantage
• Familiarity with healthcare services, insurance, and medical terminology is a plus