e-Commerce Executive (Operations cum Customer Service)

Company Description

Thryft is proud to be part of the growing secondhand market in Singapore and Asia, merging eCommerce with innovative resale technology and AI to enable trusted recommerce at scale.

Our platform helps users declutter by trading in their preloved items for credits, which can then be used to shop sustainably for quality preloved goods. Since our inception in 2019, we have helped rehome over 90,000 items and served more than 30,000 customers.

We are driven by a mission to create a more sustainable world by making high-quality preloved goods accessible, affordable, and easy to buy and sell.

Role Description

We are looking for an e-Commerce Executive (Operations cum Customer Service) to support Thryft’s day-to-day eCommerce, warehouse, fulfillment, and customer service operations.

This is a hands-on role that combines order fulfillment, item processing, customer support, inventory coordination, and operational administration. You will help ensure that customer orders are fulfilled accurately, customer enquiries are handled professionally, and daily warehouse operations run smoothly.

As a small team, we are looking for someone who is responsible, independent, detail-oriented, and comfortable taking ownership of daily tasks. You should be comfortable working with large volumes of secondhand items such as books, vinyl records, and other preloved goods.

You will also work alongside and help coordinate 2 part-time warehouse staff to ensure processing and fulfillment tasks are completed efficiently.

This is a full-time, on-site role based at our warehouse.

• Support daily order fulfillment, including picking, packing, and preparing customer orders
• Assist with processing incoming secondhand items such as books, vinyl records, and other preloved goods
• Help ensure items are sorted, checked, organized, and prepared for listing or fulfillment
• Maintain smooth day-to-day warehouse workflows with minimal errors or delays
• Coordinate with 2 part-time warehouse staff to complete processing and fulfillment tasks
• Ensure inventory and order-related information is handled accurately
• Identify and resolve operational issues that may affect order accuracy or customer experience

• Handle customer enquiries via email and other relevant communication channels
• Respond to questions relating to orders, delivery, trade-ins, products, and general eCommerce matters
• Troubleshoot customer issues and follow through until they are resolved
• Provide a helpful, professional, and positive customer experience
• Escalate complex issues where needed, while being able to handle routine enquiries independently

• Assist with administrative tasks such as ordering supplies from vendors or suppliers
• Support basic reporting, tracking, and operational documentation where required
• Work with digital tools, eCommerce systems, spreadsheets, and internal workflows
• Suggest improvements to make daily operations more efficient and reliable

• Strong sense of responsibility and reliability
• Good written communication skills for customer service emails
• Comfortable working independently in a small team environment
• Detail-oriented and able to handle repetitive operational tasks accurately
• Comfortable with hands-on warehouse work, including sorting, packing, and handling large volumes of items
• Comfortable using technology, eCommerce platforms, spreadsheets, and digital tools
• Able to multitask across fulfillment, customer enquiries, and operational administration
• Analytical and practical in resolving day-to-day operational issues
• Comfortable travelling to our warehouse at 23 Kian Teck Road, near Pioneer / Joo Koon MRT
• Prior experience in eCommerce, customer service, logistics, warehouse operations, or supply chain support is an advantage

What We’re Looking For

We are looking for someone who takes pride in keeping operations running smoothly.

The right person for this role is dependable, careful with details, and willing to be hands-on. You should be comfortable working in a small company environment where everyone contributes directly to the business, and where being proactive matters.

This role is suitable for someone who enjoys a mix of eCommerce, customer service, operations, and hands-on fulfillment work.

• Be part of a growing recommerce company with a sustainability mission
• Gain hands-on exposure to eCommerce operations, customer service, and fulfillment
• Work in a small team where your contributions directly impact the business
• Learn how resale technology and AI are being used to scale secondhand commerce in Singapore and Asia