Service coordinator

apartmentMetrohm Singapore placePasir Ris scheduleFull-time calendar_month19/5/26

Company Overview

Metrohm Singapore Pte. Ltd., established in 1996, is a subsidiary of Metrohm Ltd., Switzerland — a global leader in chemical analysis instruments. As the Regional Support Centre for Asia, we provide advanced analytical products and solutions including Auto-Titrators, KF, IC, Online Process Analyzers, TOC, NIRS, RAMAN, VA, CVS, Stability Measurement, Potentiostat/Galvanostat, pH/Conductivity meters, and specialized systems such as MARGA for monitoring aerosols and gases in ambient air, alongside other laboratory apparatus.

Job Summary

We are seeking a Service Coordinator to join our growing service team. This role is central to ensuring smooth operations by managing service agreements and coordinating the daily schedules of our service engineers. You will be the key link between customers and our technical team, helping us deliver responsive and reliable service.

Responsibilities

Sale of Service Agreements

Sell and renew service agreements
Monitor and update customer purchase orders accurately
Process work orders and email orders in a timely manner
Follow up on customer requests and order changes to ensure responsive customer service
Resolve order-related issues by communicating effectively with customers, colleagues, and the service team to maintain strong working relationships

Engineer Scheduling & Resource Planning

Coordinate daily / weekly work schedules for Service Engineers
Assign jobs based on:
Skill level / certification
Location/ availability
Customer priority/Service Level Agreement
Optimize travel routes and minimize downtime
Track job completion status and delays

Training & Competency Tracking

Maintain training matrix for all engineers:
Product certifications
Safety training
Internal/ HQ training courses
Monitortraining expiry and renewal requirements
Coordinate training sessions with:
Internal trainers
Principals/ suppliers
Ensure engineers deployed are qualified for assigned tasks

Preferred Competencies and Qualifications

1–3years of experience in sales administration or customer service.
Strong organizational and communication skills.
Ability to multitask and manage priorities in a fast-paced environment.
Knowledge of Microsoft D365 CE is an added advantage.

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