Retail Manager I Marks & Spencer

About the Company

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including M&S brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit: www.alfuttaim.com

AL-FUTTAIM VALUES: RESPECT I EXCELLENCE | COLLABORATION I INTEGRITY

About the Role

We are seeking for a highly motivated and result-oriented Retail Manager to lead M&S retails sales performance, improving the performance of all stores and implementing marketing and promotional campaign. This role will be reporting into the General Manager.

Job Descriptions:

• To lead the store management team and floor staff to achieve the sales budget/target set.
• Co-ordinates people resource and activity to ensure right people in the right place to deliver the sales plan
• Takes part in commercial walk rounds with Store Manager and store visitors.
• Complete probes and ensure the actions are delivered.
• Keeps up to date with all key communication documents and takes appropriate action.
• Organizes resource to ensure optimum stock levels for opening and throughout the trading day
• Co-ordinate the deliveries, early morning fill / ambient operation in line with the FIFO.
• Manages shelf availability to deliver accurate results for the store. - Co-ordinates stock accuracy adjustments and ensures activity is delivered within relevant timelines.
• Maintains knowledge of the day-to-day stock holding in the store and can co-ordinate resources to ensure availability is maintained throughout the day.
• Organizes resource to deliver corporate layout, phase changes, floor plan and planogram implementation
• Co-ordinate resources to deliver launches and phase change implementation.
• Organize resources to deliver floor plan implementation.
• Carries out decor and equipment check and implements follow up actions.

• Co-ordinates resource across zones and Key service areas to ensure customer needs are met - Ensure all of the Zones, tills and key service areas are resourced and reacts on a daily basis to meet the needs of our customers.
• Responds to and deals with Customer queries, concerns and complaints.
• Flexible approach to working in other areas of the store to meet customer demands.
• Guides, coaches and leads the Store team which help improve the customer shopping experience
• Ensures a memorable shopping experience by engaging with and making a personal connection with the customer.
• Delivers great service for our customers and role models 'Service -Doing the Right Thing' and our 4 key service behaviors at all times
• Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful'. - Observes service delivery and provides feedback to individuals who do not demonstrate the key service behaviors.
• Recognizes individuals who deliver excellent service by giving feedback and nominations to reward those who provide excellent customer service.

• Ready to Trade Standards
• Co-ordinates resources across zones to ensure that ‘packet perfect standards’ are maintained.
• Provides guidance and feedback to customer assistants on hygiene standards.
• Ensures standards at all service points are maintained throughout the day.
• Co-ordinates resource and allocates Due Diligence activities to ensure department is trading safely and legally.
• Co-ordinates DEF Reduction and removal.
• Completes / prepares compliance paperwork for Sign Off.
• Carries out Duty Management role before store opens / post closure.
• Manages the bag and locker checks / till to ensure dual control compliance and protection of the individual being searched.

• Manages a committed team who feel fully engaged, supported and recognized for their contribution.
• Communicates effectively and engages team through team briefs and huddles.
• Takes time to ensure employees understand the part they play in delivering their accountabilities.
• Provides regular feedback to team members and recognizes individuals who perform well in their role.
• Understands Engagement Survey scores and takes action to drive improvements across the team/department/store
• Drives individual performance and develops potential.
• Delivers the performance review process within agreed time frames and drives delivery of consistent standards of performance and behavior.
• Agrees stretching targets for their team and takes appropriate action to deal with poor performance in a timely manner.
• Takes an active role in ensuring all new and existing employees develop the skills and experience to perform well in their roles.
• Identifies and develops talent through effective development planning.
• Identifies recruitment needs and takes an active role in the selection of their team.
• Implements Company HR policies fairly and consistently across the store to drive improvements in attendance and behavior.
• Takes Ownership for own development.

• Contributes to the store's profitability through minimizing losses and accurate staff cost management
• Plans and allocates staffing resources across the section with rostering to ensure that the operational needs of the store are met and are within budget.
• Reviews individual transaction rate data and takes appropriate action to improve performance.
• Reduces idle time on tills by ensuring resource is redeployed appropriately
• Manages and plans holiday/vacation ceilings to ensure that the operational needs of the section and store are met.
• Ensures that there is an effective absence management process in place with the return-to-work process.

Job Requirements:

Education:

• Bachelor Degree
• 10 years of experience in retail industry with similar size and business profile.
• Strong Commercial acumen to understand, observe and predict the market business trend so to plan accordingly
• In depth knowledge of diverse business functions and principles related to retail

Job-Specific/Technical Skills required to complete the tasks:

• Strong People & talent Management Skills
• Able to set directions and inspire team members to embrace and deliver desire results within reasonable timeline.
• Strong Communication and influencing skills
• Open minded, innovative and creative in problem solving and implementing business solutions appropriately
• Strong numerical, analytical and interpretive skills to optimize trading performance
• Adaptable to knowledge of M&S Brand Strategy
• Great Computer literacy especially related to data analytic and numbers
• Strong stakeholders’ engagement skills

• Competitive compensation package
• Fun and dynamic work environment
• Steep learning curve
• Career growth and development opportunities
• A vibrant and international team with diverse backgrounds