Retail Operations Manager - Singapore - Singapore River - ref. t31026819

About the Role

We are seeking for a highly motivated and result-oriented Retail Manager to lead M&S Singapore retails sales performance, improving the performance of all stores and implementing marketing and promotional campaign. This role will be reporting into the General Manager.

Job Descriptions:

• To lead the store management team and floor staff to achieve the sales budget/target set.
• Co-ordinates people resource and activity to ensure right people in the right place to deliver the sales plan
• Takes part in commercial walk rounds with Store Manager and store visitors.
• Complete probes and ensure the actions are delivered.
• Keeps up to date with all key communication documents and takes appropriate action.
• Organizes resource to ensure optimum stock levels for opening and throughout the trading day
• Co-ordinate the deliveries, early morning fill / ambient operation in line with the FIFO.
• Manages shelf availability to deliver accurate results for the store. - Co-ordinates stock accuracy adjustments and ensures activity is delivered within relevant timelines.
• Maintains knowledge of the day-to-day stock holding in the store and can co-ordinate resources to ensure availability is maintained throughout the day.
• Organizes resource to deliver corporate layout, phase changes, floor plan and planogram implementation
• Co-ordinate resources to deliver launches and phase change implementation.
• Organize resources to deliver floor plan implementation.
• Carries out decor and equipment check and implements follow up actions.

• Co-ordinates resource across zones and Key service areas to ensure customer needs are met - Ensure all of the Zones, tills and key service areas are resourced and reacts on a daily basis to meet the needs of our customers.
• Responds to and deals with Customer queries, concerns and complaints.
• Flexible approach to working in other areas of the store to meet customer demands.
• Guides, coaches and leads the Store team which help improve the customer shopping experience
• Ensures a memorable shopping experience by engaging with and making a personal connection with the customer.
• Delivers great service for our customers and role models 'Service -Doing the Right Thing' and our 4 key service behaviors at all times
• Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful'. - Observes service delivery and provides feedback to individuals who do not demonstrate the key service behaviors.
• Recognizes individuals who deliver excellent service by giving feedback and nominations to reward those who provide excellent customer service.

• Ready to Trade Standards
• Co-ordinates resources across zones to ensure that ‘packet perfect standards’ are maintained.
• Provides guidance and feedback to customer assistants on hygiene standards.
• Ensures standards at all service points are maintained throughout the day.
• Co-ordinates resource and allocates Due Diligence activities to ensure department is trading safely and legally.
• Co-ordinates DEF Reduction and removal.
• Completes / prepares compliance paperwork for Sign Off.
• Carries out Duty Management role before store opens / post closure.
• Manages the bag and locker checks / till to ensure dual control compliance and protection of the individual being searched.

• Manages a committed team who feel fully engaged, supported and recognized for their contribution.
• Communicates effectively and engages team through team briefs and huddles.
• Takes time to ensure employees understand the part they play in delivering their accountabilities.
• Provides regular feedback to team members and recognizes individuals who perform well in their role.
• Understands Engagement Survey scores and takes action to drive improvements across the team/department/store
• Drives individual performance and develops potential.
• Delivers the performance review process within agreed time frames and drives delivery of consistent standards of performance and behavior.
• Agrees stretching targets for their team and takes appropriate action to deal with poor performance in a timely manner.
• Takes an active role in ensuring all new and existing employees develop the skills and experience to perform well in their roles.
• Identifies and develops talent through effective development planning.
• Identifies recruitment needs and takes an active role in the selection of their team.
• Implements Company HR policies fairly and consistently across the store to drive improvements in attendance and behavior.
• Takes Ownership for own development.

• Contributes to the store's profitability through minimizing losses and accurate staff cost management
• Plans and allocates staffing resources across the section with rostering to ensure that the operational needs of the store are met and are within budget.
• Reviews individual transaction rate data and takes appropriate action to improve performance.
• Reduces idle time on tills by ensuring resource is redeployed appropriately
• Manages and plans holiday/vacation ceilings to ensure that the operational needs of the section and store are met.
• Ensures that there is an effective absence management process in place with the return-to-work process.

Job Requirements:

Education:

• Bachelor Degree
• 10 years of experience in retail industry with similar size and business profile.
• Strong Commercial acumen to understand, observe and predict the market business trend so to plan accordingly
• In depth knowledge of diverse business functions and principles related to retail

Job-Specific/Technical Skills required to complete the tasks:

• Strong People & talent Management Skills
• Able to set directions and inspire team members to embrace and deliver desire results within reasonable timeline.
• Strong Communication and influencing skills
• Open minded, innovative and creative in problem solving and implementing business solutions appropriately
• Strong numerical, analytical and interpretive skills to optimize trading performance
• Adaptable to knowledge of M&S Brand Strategy
• Great Computer literacy especially related to data analytic and numbers
• Strong stakeholders’ engagement skills

• Fun and dynamic work environment
• Steep learning curve
• Career growth and development opportunities
• A vibrant and international team with diverse backgrounds
• Workvisa to work in Singapore

Be part of #OneTeam

We offer attractive remuneration package, includes 5 days’ work commensurate with qualification and experience to the right candidate. Interested parties please click "Apply Now" to submit full resume with current and expected salary to Human Resources Department.

• Only shortlisted candidates will be notified. All information collected will be kept strictly confidential and for recruitment-related purpose only.

www.marksandspencer.com/hk/ www.alfuttaim.com