Appointment Setting Officer
Capital Human Resource Management Pte Ltd Geylang Part-time
About the role
We are seeking a talented Appointment Setting Officer to join our client's dynamic team. In this part-time or full time, potentially hybrid role, you will be responsible for proactively reaching out to potential customers and setting appointments for our sales representatives.Your excellent communication skills and customer service expertise will be crucial in this fast-paced, target-driven environment.
Key responsibilities- Make outbound calls to potential customers to schedule appointments for the sales team.
- Update, track, and maintain appointment schedules in the system accurately.
- Follow up with customers via phone, WhatsApp, SMS, or email to confirm appointments.
- Ensure all appointments are properly documented with correct details (date, time, location, customer notes, etc.).
- Coordinate closely with sales personnel to ensure smooth scheduling.
- Remind customers of upcoming appointments and manage rescheduling when necessary.
- Handle customer objections professionally and provide alternatives where needed.
- Achieve daily/weekly/monthly appointment targets set by the company.
- Provide excellent customer service in all interactions.
- Preferably exprience in customer service, telemarketing, appointment setting, or call centre environment.
- Good communication skills via phone, text, and email.
- Positive attitude, customer-oriented, and able to handle difficult calls professionally.
- Able to multitask and work in a fast-paced environment.
- Basic computer skills (data entry, scheduling tools, Microsoft Office).
- Team player with strong attention to detail.
- Able to work independently with minimal supervision.
- Potential for opportunities for career progression and professional development
- Hybrid work is allowed depending on performance
If you have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to start your application.
Application Instructions
Submit your CV in MS Word format, including:
- Educational background
- Work experience in point form
- Reasons for leaving each position
- Current & expected salary
- Date of availability / notice period
Your profile will be kept in our database for future career opportunities.
We wish you all the best in your job search.
Hou Shenglong KyanRegistration No.: R1435754
EA License No.: 19C9570
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