Customer Relationship Executive

placeWoodlands scheduleFull-time calendar_month30/4/25

Roles & Responsibilities

Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.

Centre operations
Handle walk-ins and telephone enquiries
Provide course consultation to prospective customers
Handle and resolve feedback and complaints
Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress

Handle admin duties such as: daily collections, preparation of materials for classes

Data-entry and maintaining Student Management System & CRM
Process and administer new student’s enrolment

Requirements

At least 1 - 2 year(s) of working experience in the related field is required for this position.
Effective planning & able to multi-tasks.
Good interpersonal skills

Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)

Proficient in MS office applications

Able to work from Wednesday to Friday (3.00pm to 9.00pm) Saturday (8.30am to 6.00pm) in line with centre's operating hours.

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