L2 IT Support Engineer (Applications support & testing) (Ref 25090) - Hougang - ref. h81018219
Jobline Resources Pte Ltd Hougang Full-time
Responsibilities
- Handle incoming support cases and track using incident tracking software
- Follow up on support tickets proactively till closure within the defined SLA
- Provide level 2 application support to service desk using email and phone
- Create test cases for bug fixes and/or system enhancements
- Liaise with developers and end users during the testing process to ensure all test cases passed
- Perform any other administration and operational work as required by supervisor
- Diploma or Degree holder of an IT related course
- At least 1 year experience as a software tester or as applications technical support staff.
- Good computer skills, including use of Microsoft Office and Microsoft Excel
- Good command of written and spoken English
- Self-driven and demonstrate willingness to learn
- Have a passion for troubleshooting to provide solution to the users
- Possesses MS Dynamics CRM knowledge is an added advantage
Licence no: 12C6060
Jobline Resources Pte LtdSengkang, 2 km from Hougang
Diploma or Degree holder of an IT related course
• At least 1 year experience as a software tester or as applications technical support staff.
• Good computer skills, including use of Microsoft Office and Microsoft Excel
• Good command of written...
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Job Overview
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About the Role:
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