Toa Payoh - IT Helpdesk Support (1-Year Contract) | Government Project
RecruitFirst Toa Payoh Full-time
IT Helpdesk Support (1-Year Contract)
Work Location: Islandwide Camps (Deployment based on residence)Possible Sites: Chua Chu Kang, Paya Lebar, Changi, Tuas (max. 2 sites, only when manpower is low)
Note: This is a Red Zone area – mobile phones are not allowed inside.
Work Schedule: Rotating shifts between 7:30 AM – 9:00 PM (Mon–Sun, including weekends & public holidays)
Work Days: 5 days per week (44 hours/week; 2 off-days may fall on weekdays)
Job Description:
We are mass hiring IT Helpdesk Support professional to provide first-level technical assistance via phone and email. The role involves troubleshooting, issue escalation, and ensuring prompt resolution in accordance with service level targets.
Responsibilities:
- Provide First Call Resolution (FCR) technical support through phone and email channels.
- Perform initial troubleshooting for all reported incidents and escalate unresolved issues to Level 2 support teams.
- Provide timely updates to customers regarding the status of open cases, ensuring adherence to Service Level Agreements (SLAs).
- Maintain ownership of cases and follow through until closure, ensuring all information is accurately documented.
- Manage customer expectations and alert the Team Lead to any unusual surge in call volume or issue patterns.
- Handle incident classification and prioritization, track resolution progress, and provide regular status updates.
Requirements:
- NITEC/Diploma in IT, Computer Science, or related field.
- 1–2 years of experience in IT helpdesk or technical support preferred.
- Strong troubleshooting and communication skills.
- Ability to work in rotating shifts, weekends, and public holidays.
- Comfortable working in secure (Red Zone) environments.
RecruitFirst Pte Ltd (E.A. 13C6342)
CanonToa Payoh
Job Summary
We are seeking a proactive and customer-oriented IT Helpdesk to support our internal team. The ideal candidate will have strong technical expertise, excellent communication skills, and a service mindset to support end-users across...
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