Student Support Executive - Geylang

placeGeylang scheduleFull-time calendar_month23/10/25

Key responsibilities

Run onboarding and orientation, explain policies, timetable and attendance.
Provide frontline support on enquiries, study plans, deferment, transfer and withdrawal, escalating cases where needed.
Monitor attendance and academic progress, flag at-risk students early, and arrange academic advising or teacher consultations.
Coordinate referrals for welfare, housing, medical, counselling and financial assistance where applicable.
Track and close tickets from email and helpdesk, keep case notes, and maintain accurate student records.
Support fee, refund and documentation checks, and prepare evidence for internal reviews and audits.
Gather student feedback, update FAQs, and propose service improvements.

Requirements

Minimum 2 years’ experience in student services, academic support, admissions support or a closely related role.
Outgoing and student-facing, comfortable meeting students in person and online.
Clear written and verbal communication, able to handle difficult conversations professionally.
Strong service mindset with firm follow-through on policies, deadlines and confidentiality.
Organised, meticulous and comfortable working cross-functionally.

Employment details

Employment type: Full-time
Working hours: 5-day work week.
Location: Bugis, Singapore
Benefits: Annual leave, medical and training allowance

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