Senior Manager, Business Processes (Factories - Tobacco - Indonesia Placement) - Bukit Merah

The role is based in Singapore and requires extensive travel to support plant sites and key stakeholders worldwide.

RESPONSIBILITIES:

• Lead end-to-end design, implementation, and ownership of critical business processes, ensuring alignment with strategic goals and operational needs.
• Drive standardization and harmonization of processes across global factory sites, ensuring consistency, compliance, and scalability.
• Take responsibility for identifying inefficiencies, setting improvement roadmaps, and delivering measurable outcomes.
• Build new business processes from the ground up for manufacturing lines, sites, or systems with limited guidance.
• Engage directly with plant managers, site leaders, and senior management to influence decision-making and enforce process discipline.
• Implement and govern continuous improvement frameworks (e.g., Lean, Six Sigma) across manufacturing, quality, and support functions.
• Set and monitor process performance metrics (KPIs) and proactively resolve bottlenecks and deviations.
• Lead change management efforts independently across sites, including stakeholder alignment, communication, and training.
• Develop playbooks, SOPs, and training materials to institutionalize process knowledge.

REQUIREMENTS:

• Six Sigma Black Belt or Lean Master certification.
• Experience leading digital transformation or smart factory initiatives.
• Familiarity with ISO, GMP, or other regulatory and quality frameworks.
• At least 10 years of progressive experience in manufacturing/factory environments, with significant leadership in business process transformation.
• Proven track record of independently driving and leading process change across multi-site or global operations.
• Strong international exposure, with demonstrated success in managing diverse, multicultural environments.
• Self-starter with a strong sense of ownership, accountability, and execution.
• Excellent process mapping, analytical, and project management skills.
• Deep understanding of manufacturing processes and business systems (ERP, MES, etc.).
• Certified in or highly proficient with Lean, Six Sigma, or similar methodologies.
• Strong leadership presence, with ability to influence at all levels of the organization.
• Willing and able to travel extensively (up to 70%) to support business needs.