Geylang - Application Production Support Specialist

apartmentKEYRUS SINGAPORE PTE. LTD. placeGeylang scheduleFull-time calendar_month26/4/25

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3,500 employees spread across 25 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are seeking a strong Application Production Support in Singapore to join and support our client's team.

RESPONSIBILITIES

Shift & Availability

Participate in shift rota (from 6:30am), bank holiday, and occasional weekend work (e.g. DR drills, major releases).

Incident & Problem Management

Own and manage P1/P2 incidents end-to-end.
Lead task forces for critical issues; perform root cause analysis.
Liaise with users, stakeholders, and support teams.

Monitoring & Production Support

Maintain 99.9% uptime across eRates platforms.
Monitor and support APAC trading apps (Forward Pricer, Tradeweb, Bloomberg, etc.).
Troubleshoot technical/functional issues; support traders.

Documentation & Knowledge Sharing

Maintain support wiki and knowledge base.
Ensure global team training, especially post-release.
Daily handovers to Follow-the-Sun teams.

Service Improvement

Improve logging, automate incident detection/recovery.
Reduce manual support tasks using scheduling/monitoring tools.

Maintenance & Release Management

Validate, coordinate, and monitor releases.
Share release notes and ensure post-deployment stability.

Project & Task Ownership

Gather and clarify user requirements; coordinate delivery.
Manage client onboarding and certify go-live.
Support infra changes (DB/MQ migrations); handle related projects.

REQUIREMENTS

1-3 years of application support experience
Good business knowledge of Rates business and electronic trading principles
Strong SQL: PL/SQL , Oracle
Knowledge of using Windows and Unix commands
Development : Excel macro and VBA is a must. Python, C++, java is a plus
Monitoring: Autosys, Geneos
Knowledgeable in ITIL processes

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