Front Desk Agent (Hotel)

placeBedok scheduleFull-time calendar_month6/5/26

Job Summary

You will manage guest check-in, check-out, and room changes accurately using hotel systems while ensuring guest requests are addressed promptly to enhance their experience. You will also prepare shift briefings, assist with reservations, and support daily administrative operations.

Responsibilities

Accurately perform guest check-in, check-out, and room change procedures using hotel systems to maintain up-to-date records
Respond promptly and efficiently to guest requests to ensure high satisfaction levels
Manage float and reconcile daily cash reports
Prepare and deliver shift briefings to communicate hotel activities and operational needs to team members
Provide guests with relevant information about local places of interest and tourist attractions to enhance their stay
Collect and communicate guest feedback for continuous service improvement
Assist with reservation tasks as needed
Complete administrative duties such as end-of-shift reports and daily operational logs
Perform additional tasks assigned by the Front Office Manager or Hotel Manager to support hotel operations

Required competencies and certifications

Ability to communicate clearly in English to interact effectively with guests and team members
Willingness and ability to work shifts including weekends, evenings, and public holidays as assigned
Computer literate

Preferred competencies and qualifications

Openness to learning and using new technology
Proficiency in additional languages to assist diverse guests

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