Technical Support Engineer - Geylang
Geylang Full-time
About the role
Gissmatic Automatisierung Pte Ltd is seeking a talented Technical Support Engineer to join our growing team. As a Technical Support Engineer, you will be responsible for providing high-quality technical support for industrial automation solutions.This is a full-time position in Singapore.
What you'll be doing- Assisting sales team in preparing quotations and meeting with customers
- Providing prompt and effective pre-sales and after-sales technical support to customers
- Conducting on-site visits, product presentation/ demonstration and workshops for customers as needed
- Foster strong customer relationships by delivering value-added solutions
- Documenting and tracking all support cases to ensure prompt resolution and continuous improvement
- Staying up-to-date with the latest industry trends, technologies, and best practices
- Creating YouTube videos related to industrial automation products
- Minimum 2 years of experience in technical support in the industrial automation industry
- Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical stakeholders
- Motivated self-starter who is quick to adapt and work with minimal supervision
- Experience with industrial automation products, such as PLCs, HMIs, VFDs, Motion Controls, Networking, SCADA and DCS systems
- Hands-on experience with SIEMENS TIA PORTAL (STEP7/WinCC), S7-1200/1500, SINAMICS
- Willingness to travel to customer sites when necessary
What we offer
At Gissmatic Automatisierung, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Our team-oriented culture and focus on work-life balance make Gissmatic Automatisierung an excellent place to build your career.
About us
Gissmatic Automatisierung Pte Ltd is a leading provider of SIEMENS industrial automation products and solutions. Our mission is to empower our customers with cutting-edge technologies and superior technical support, helping them achieve operational excellence and drive business growth.With a team of highly skilled engineers and a strong commitment to innovation, we are poised to continue our success in the years to come.
If you are an experienced Technical Support Engineer who is passionate about industrial automation, we encourage you to apply now.
Toa Payoh, 4 km from Geylang
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