Senior Manager, HR Operations & Technology

This role will be based in 1 Shipyard Road and/or 21 Tanjong Kling, within the premises of Nippon Sanso Singapore Ltd.

He/She also review data and recommend the best solutions to meet business needs.

Duties and Responsibilities

• Formulate company-wide HR operational policies, procedures and systems initiatives
• Align technology initiatives to business strategies
• Drive digitalization and automation initiatives for HR programmes and processes

• Set budget for HR systems and finalise the selection of HR systems that meets requirements and budget considerations
• Review implementation plans to ensure integration with other systems in Nippon Sanso
• Obtain senior business leaders’ buy-in and support for the adoption of HR systems

• Determine criteria and measures to evaluate the effectiveness of HR policies, processes and systems
• Lead communication of HR process changes and systems with stakeholders
• Liaise with various departments to understand data reporting and analysis requirements
• Set objectives for data analysis and perform data analytics on HR data to identify future risks and opportunities
• Prepare action plans to implement decisions for enhancing business and HR performance

• Develop positive working relationships with people through strong inter-personal skills
• Establish credibility by gaining confidence of others through demonstration of business and technical knowledge
• Build trust being a trusted advisor through assisting key stakeholders in solving people related issues successfully

• Review the range of HR services against their corresponding HR service delivery channels critically to identify opportunities for continuous improvement of service quality or costs reduction
• Implement and operate different aspects of HR operating model to deliver HR services as set in accordance with HR policies
• Adopt a service-oriented mindset and people centricity in dealing with workforce and business stakeholders

• Issue employment contracts in accordance with all relevant statutory terms
• Research and apply prevailing labour policies, employment laws and regulations, including but not limited to tripartism, employment laws for foreign nationals, Fair Consideration Framework
• Communicate with employees on areas such as benefits and claims eligibility and administration, payroll deduction, retirement, re-employment and termination guidelines

• Manage team resources to ensure adequate staffing and capability levels
• Justify the resources required to support changes in resources, procedures, systems or technology within the department
• Provide coaching and advice to junior team members

• Degree in Human Resources, Business Administration, Information Systems, or related field
• Advanced qualifications (e.g., MBA, HR certifications, HR analytics or digital transformation) preferred
• Strong knowledge of Singapore employment laws and regulatory frameworks
• 8–12+ years of progressive HR experience, with:
• Significant exposure to HR operations and shared services
• Proven track record in HR technology implementation and digital transformation
• Experience managing HRIS / HR systems (e.g., SAP SuccessFactors, Workday, Oracle, etc.)
• Experience in data analytics, HR metrics, and reporting
• Demonstrated ability to engage senior stakeholders (C-suite)
• Deep expertise in:
• HR operations (policies, processes, service delivery models)
• HR systems implementation & optimisation
• HR analytics and workforce insights
• Payroll, benefits, and employee lifecycle processes
• Strong understanding of Singapore labour legislation, including:
• Employment Act, CPF Act, IR Act, WICA, WSH Act
• Foreign manpower regulations (Work Passes, FCF, etc.)
• Knowledge of tripartite guidelines and compliance requirements