Supervisor / Assistant Outlet Manager / Outlet Manager - Bedok - ref. u83019923
- 5 day works
- Salary UP $4000
- Halal Restaurant
- Meal Provided
Job Summary:
The Manager/Supervisor is responsible for overseeing daily restaurant operations, ensuring excellent customer service, maintaining high food quality standards, and managing staff performance. They also handle inventory management, staff training, and financial reporting to ensure profitability and smooth operation.
Key Responsibilities:
- Operational Management
- Oversee daily restaurant operations, ensuring efficiency and quality service.
- Implement and enforce restaurant policies, procedures, and SOPs.
- Ensure compliance with health, safety, and hygiene standards.
- Monitor food preparation and presentation to maintain quality.
- Supervise opening and closing procedures.
- Staff Supervision & Training
- Recruit, train, and manage restaurant staff.
- Assign duties and shifts to employees.
- Monitor staff performance and provide feedback or corrective action.
- Conduct team meetings and training sessions to improve service.
- Customer Service & Satisfaction
- Handle customer inquiries, complaints, and feedback professionally.
- Ensure high levels of customer satisfaction by maintaining service standards.
- Address customer concerns promptly to improve guest experience.
- Financial & Inventory Management
- Monitor restaurant expenses and control costs to maximize profitability.
- Maintain accurate records of sales, daily reports, and transactions.
- Manage inventory, order supplies, and minimize waste.
- Ensure proper cash handling and banking procedures.
- Marketing & Promotions
- Assist in planning promotions, events, and special offers to attract customers.
- Work with the Director/Marketing Team to increase brand awareness.
Qualifications & Skills Required:
- Proven experience as a Restaurant Supervisor or Manager.
- Strong leadership, problem-solving, and team management skills.
- Excellent customer service and communication skills.
- Knowledge of food safety regulations and best practices.
- Ability to work in a fast-paced environment and handle pressure.
- Basic knowledge of financial management and reporting.
- Proficiency in POS systems and restaurant management software (preferred).
Experience:
- Minimum of 2-5 years of experience in a restaurant supervisory or managerial role.
- Ensure consistency in taste, quality, portion, temperature, and presentation of all food served.
- Able to work quickly and efficiently in a fast-paced environment.
- Willing to work on weekends and public holidays.
- Additional Information:
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
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**We regret to inform that only shortlisted candidates would be notified.