IT Project Manager

Job Summary:

What you will be responsible for:

• Responsible for overall coordination and advancement of internal IT-related projects, liaising with business units, IT teams, and external vendors to ensure projects are implemented as planned.
• Manage the daily operations and continuous optimization of certain internal enterprise systems, including issue tracking, requirement gathering, change management, and service quality improvement.
• Maintain close communication with business departments such as Finance, HR, Procurement, Legal, and Administration to understand their needs and facilitate the implementation of system solutions.
• Oversee daily collaboration and management of external vendors and implementation partners, including delivery follow-up, service quality management, SLA tracking, and issue escalation.
• Participate in establishing and optimizing IT service management mechanisms, including standardized management of processes such as incidents, problems, changes, and upgrades.
• Identify risks during project execution, track progress, coordinate issues, and drive cross-departmental collaboration to ensure project and system stability.
• Produce project-related documentation, meeting minutes, status reports, and materials required by management to enhance project transparency and communication efficiency.
• Participate in internal system governance, process optimization, and related improvement projects to support overall corporate system operational efficiency.
• Support relevant system optimization, process review, and implementation according to business priorities.

How you will stand out:

• Bachelor's degree or above in Information Technology, Computer Science, Business Management, or a related field.
• Proven experience in IT project management, preferably within corporate or enterprise environments.
• Hands-on experience in IT operations management and continuous service improvement.
• Experience working with cross-functional teams including business units (finance, HR, procurement, legal, administration) to gather requirements and implement system solutions.
• Experience in managing external vendors and implementation partners, including service quality management and SLA monitoring.
• Familiarity with IT service management frameworks and best practices (e.g., ITIL), including incident, problem, change, and escalation processes.
• Strong project management skills
• Ability to produce comprehensive project documentation, meeting minutes, status reports, and presentations for management.
• Excellent communication and interpersonal skills with the ability to liaise effectively with diverse stakeholders.
• Strong organizational and multitasking abilities to manage multiple priorities efficiently.
• Analytical mindset with a focus on continuous improvement and process optimization.

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and an exciting start-up spirit;
• A fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive welfare benefits and developmental opportunities such as training and mentoring.
• Desiwe is committed to providing equal employment opportunities by country, state, and local laws. Desiwe does not discriminate against employees or applicants based on conditions such as race, color, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.