Customer Service Advisor
Company :
Performance Motors Limited
"Build the Future of Automotive with Us."
Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence.
As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.
What You’ll Be Doing
As a Customer Service Advisor, you’ll play a key role in supports daily service operations by managing customer appointments, resolving issues, coordinating with the workshop, overseeing follow-ups, and assisting with operational improvements to ensure an excellent BMW Motorrad customer experience.
Customer Service & Service Operations Support- Manage daily customer appointment bookings and ensure a high standard of service delivery.
- Address and resolve all customer‑reported issues promptly and effectively.
- Handle walk‑in (non‑booking) customers as assigned.
- Work closely with the workshop team to ensure all customer issues are addressed in a timely manner.
- Monitor, track, and follow up on customer cases to ensure timely updates and closure.
- Ensure all repair orders are opened and closed accurately and on time.
- Monitor back‑order parts for assigned customers and provide regular follow‑up on order status.
- Maintain superior customer service standards in every interaction.
- Contact assigned customers as part of the Voice of Customers (VoC) initiative to gather feedback and ensure service quality.
- Handle assigned BMW Motorrad customers, ensuring consistent service delivery.
- Provide assistance, guidance, and operational support to team members as needed.
- Identify operational gaps and areas for improvement for both processes and individual team development.
- Manage customer escalations and assigned tasks promptly and efficiently.
- Track and monitor upcoming VoC results to support the center in meeting performance targets.
- Assist in overseeing daily service operations to ensure smooth workflow and customer handling.
- Recommend process improvements or streamlining opportunities for day‑to‑day operations.
- Oversee Customer Service Advisors to ensure timely customer engagement and consistent follow‑through.
- Be mindful of customer queue and waiting times, ensuring they are attended to promptly.
- Minimum 2-3 years of working experience in a relevant field
- Minimum NITEC in Light Vehicles or Diploma in any discipline (preferably in Engineering)
- A valid Class 2 driving licence is an added advantage
- Good team player
- Be part of a trusted brand with a regional footprint
- Work with cutting-edge automotive technology
- Grow your career in a supportive, performance-driven culture