Customer Experience Manager (Volvo)
Wearnes Automotive Pte. Ltd. Bukit Merah Full-time
Key Responsibilities
- Develop and implement customer experience strategies
- Enhance the overall customer journey in the service department
- Manage customer feedback, data and drive continuous improvement using manufacturer’s customer service tool
- Resolve customer issues efficiently and effectively
- Lead and coach all customer facing personnel on how to improve the customer experience and work across all functions and departments
- Track and meet KPIs related to customer experience, satisfaction and retention and work on action plans
- Work closely with the manufacturer to ensure consistent delivery of Volvo’s brand standards and be the Customer Experience Champion / representative
- Handle annual Retail Audit and follow up on actions items to ensure compliance to the Retail Standards
- Any other tasks assigned by your superior
- Minimum Degree qualifications with 5–8 years of experience in customer service, customer experience, hospitality or automotive retail
- 2–3 years in a supervisory or managerial role is strongly preferred
- Experience in a premium or luxury brand environment is a strong advantage
- Possess a valid Class 3 driving licence
- Strong leadership and coaching skills
- Process-oriented mindset with continuous improvement focus
- Excellent team player and able to multitask
- Possess strong analytical skills and a keen passion for automobiles
- Self-driven, highly motivated and results-oriented
Dynamic Human Capital Pte LtdBukit Merah
Customer Experience Manager
What You'll Do
• Drive customer experience strategies that elevate every touchpoint across the showroom, service centre, and aftersales journey
• Coach and develop customer-facing teams — from sales consultants...
SENZE SALUS CONCEPT PTE. LTD.Bukit Merah
ROLE OVERVIEW:
The Customer Experience Officer ensures a seamless and personalized journey for every customer, focusing on engagement, retention, and service excellence. This role bridges customers, skin therapists, and management to enhance...
Dynamic Human Capital Pte LtdToa Payoh, 7 km from Bukit Merah
Customer Experience Manager
What You'll Do
• Drive customer experience strategies that elevate every touchpoint across the showroom, service centre, and aftersales journey
• Coach and develop customer-facing teams — from sales consultants...