Medical Receptionist and Assistant – Call Handling (Cardiology Clinic) - Toa Payoh

About the Role:

We are seeking a professional and reliable Virtual Medical Receptionist and Assistant to manage incoming phone calls for a busy Cardiology clinic located in Melbourne, Australia. This role is ideal for someone with a background in healthcare administration, excellent communication skills, and the ability to deliver compassionate and efficient service to patients.

Key Responsibilities:

• Answer incoming patient and provider calls promptly and professionally
• Provide information about appointments, clinic hours, and general services
• Schedule, confirm, and reschedule patient appointments using clinic systems
• Take detailed phone messages and escalate urgent matters as appropriate
• Handle queries regarding referrals, test results, and follow-ups
• Maintain confidentiality and uphold patient privacy in all interactions
• Accurately document call interactions in the clinic's practice management software
• Support administrative tasks as needed, such as email management or file updates

Skills and Experience Required:

• Prior experience in a medical reception, call handling in a healthcare setting
• Excellent verbal communication and listening skills in both English and Chinese (Mandarin/Cantonese)
• Valid Australian Registered Nurse (RN) license
• High attention to detail and strong organisational skills
• Ability to remain calm and empathetic under pressure
• Strong computer literacy and reliable internet connection

Additional Information:

• You will be working closely with the clinic’s administrative and clinical team
• Training will be provided on clinic procedures and systems
• This is a remote role, but applicants must be available during Melbourne business hours and have access to a quiet, professional work environment