Desktop Engineer (No shift work + Monthly Allowance), 1 year contract - Toa Payoh

Job Responsibilities:

• Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform on research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Qualifications:

• Proven experience in desktop engineering or related IT support roles.
• Strong knowledge of Windows 10, with working knowledge of Windows 11 preferred.
• Familiarity with client platform management systems and tools.
• Solid understanding of IT infrastructure, systems configuration, and troubleshooting techniques.
• Good communication skills and ability to work in fast-paced environments.