Key Account Manager - Toa Payoh

Job Purpose

The Key Account Manager is a key member of the Sales team and will be responsible for obtaining new contracts, retention of existing contracts and building upon our current customers' offerings.

• Integrated Security Solutions – Manned Guarding, Security Technology Solutions, Risk Management.
• Analyze review and identify customers’ security concerns and gaps, or overall security status
• Determine integrated security products/services based on customers and needs
• Proactive in hunting for new contracts and customers
• Promote integrated security solutions to new and existing customers base and upsell services and products.
• Works closely with the different departments especially the Operations and HR Team for new service deployment and maintaining existing deployment.
• Identify additional clients needs/selling opportunities
• Monitoring sales results, trends and key performance indicators (KPI) for achieving the annual sales targets determined by the department head
• Support marketing strategy and business development teams as appropriate
• Track competitors’ market activity and price
• Negotiating terms of an agreement and closing of sales
• Regular analysis/reporting/and review of Sales Activities/Opportunities, and review with local Management & Operations Teams
• Familiar with lead generation and sales tools like SalesForce.Com for pipeline tracking and management (CRM)
• Able to work on activities in SFDC for real-time transparency for current and new contracts
• Identify and participate in local associations, vendor shows, conferences to boost sales lead
• Other duties/needs as assigned
• Generate regular and timely sales forecasts and report

• Knowledge of The Market Environment
• Business Development, Hunting & Selling Skills
• Delivering Strategy
• Driving Change
• Team Player
• Delivering Performance
• Working With Complexity
• Managing Professionally
• Customer Thinking
• Collaborating And Cooperative

• Minimum a diploma in any relevant field, but technology/engineering will be a plus
• Experienced or familiar with the security industry
• A valid driver's license with own transportation is a must
• Flexibility to work some evenings
• Strong follow-up and customer service skills
• Effective communication skills both verbal and written
• Proficient use of Microsoft Office Suite including Outlook, Excel, Word, PowerPoint, etc
• Ability to understand system design and application, and pricing/cost management, lead generation and time management
• Project management and coordination experience will be an added advantage

• Prior use of Salesforce.com or other CRM systems
• Two or more years of B2B security solutions and system sales experience
• Experience in lead generation, lead management and lead closure
• Highly independent and self-motivated
• Resourceful and a team player