Senior Customer Success Manager (APAC)

placeToa Payoh scheduleFull-time calendar_month22/1/26

The Role

We are hiring a Senior Customer Success Manager (APAC) to drive business-led value expansion across our enterprise energy and commodities customers, including some of the largest energy organisations across the APAC region.

This role will be based in our Singapore office and is focused on ensuring we become a business-critical partner to our customers. Success comes from deeply understanding how customers use our data, analytics and market intelligence to support commercial decision-making, identifying gaps and opportunities, and expanding usage across teams, functions and regions within each enterprise account.

The role is highly commercial and outcomes-driven, requiring strong industry knowledge, confidence with senior stakeholders, and the ability to link insight to real business impact and growth.

Key Responsibilities

Drive customer value realisation and expansion across a portfolio of enterprise APAC energy and commodities customers
Build trusted relationships with senior, market-facing stakeholders, including commercial, strategy, trading and analytics teams
Understand customer business objectives, decision drivers and success criteria
Translate customer context into outcomes-led success plans with clear measures of value
Expand usage by identifying new use cases, teams, functions or regions where our insight can deliver additional impact
Run strategic business reviews focused on value delivered, outcomes achieved and future opportunity
Identify risks to value delivery early and drive structured mitigation
Collaborate closely with Sales, Product, Analysts and Support to ensure customer outcomes are delivered
Act as a senior escalation point for complex customer situations affecting confidence or value perception
Contribute to consistent Customer Success practices across APAC and support onboarding of future CS hires

Skills and Experience

Essential

6–10+ years experience in Customer Success or senior client-facing roles, or in energy / commodities analytics, advisory or market-facing positions
Demonstrable energy or commodities industry knowledge, such as oil, gas, LNG, power or related markets
Experience working with enterprise customers in complex, commercial environments
Strong ability to connect insight, data or analysis to business outcomes and decision impact
Confidence engaging with senior and executive-level stakeholders
Commercial mindset with a track record of driving growth through value expansion
Excellent communication, influencing and relationship-building skills
Ability to operate autonomously in a regional role while collaborating across global teams
Based in the Singapore office

Desirable

Experience with data, analytics, intelligence or research-led products
Familiarity with outcomes-led Customer Success frameworks
Experience supporting or mentoring other Customer Success team members

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