Customer Service – Freight Forwarding

Customer Service – Freight Forwarding

At a Glance

We’re looking for a proactive Customer Service professional with freight forwarding experience to support our sales team, manage key customer accounts, and ensure seamless shipment execution. This role sits at the intersection of sales, operations, and customer experience, ideal for someone who enjoys fast-paced logistics and meaningful client interaction.

What You’ll Be Doing

In this role, you’ll play a critical part in supporting revenue growth and delivering outstanding customer experiences. Your responsibilities will include:

• Serving as a key point of contact for customers, handling inquiries related to shipments, documentation, rates, and order status
• Supporting the sales team with quotations, rate requests, and service information from overseas agents and vendors
• Coordinating shipment bookings, order processing, and follow-ups to ensure on-time and accurate execution
• Liaising closely with overseas agents, carriers, and service providers to secure competitive rates and reliable solutions
• Managing invoicing, receivables, and customer documentation with a strong attention to detail
• Maintaining accurate customer and shipment records within internal systems
• Assisting in the onboarding of new customers, including system setup, SOPs, and operational workflows
• Proactively identifying and resolving issues to ensure smooth delivery and high customer satisfaction

What We’re Looking For

You’ll thrive in this role if you enjoy juggling priorities, supporting sales initiatives, and building trusted client relationships. Ideally, you bring:

• 3+ years of experience in sales support, customer service, or operations within a freight forwarding or logistics environment
• Solid understanding of international freight operations (air, sea, or multimodal)
• Strong communication and interpersonal skills, with a customer-centric mindset
• The ability to work cross-functionally with sales, operations, finance, and overseas partners
• Excellent organizational skills and the ability to manage time-sensitive tasks
• Confidence handling quotations, shipment issues, and complex customer requirements

• Career Growth: Clear opportunities to grow into senior sales support, key account, or commercial roles
• Collaborative Culture: A supportive, high-performance environment where teamwork and initiative are valued
• Meaningful Impact: Your work directly supports sales success and long-term customer relationships

• Apply now and take the next step in your logistics career.

Only shortlisted candidates will be contacted.