Operations Executive - Pasir Ris - ref. l83691115

Job Summary:

The Operations Executive possess the opportunity to make a meaningful impact in the lives of individuals with mobility challenges.

Key Responsibilities:

1. Operational Management:

• Oversee daily transportation operations, ensuring timely and safe pickups/drop-offs for passengers.
• Develop and optimize routes and schedules to maximize efficiency and minimize delays.
• Monitor fleet performance, including vehicle maintenance, fuel usage, and repair needs.
• Ensure all vehicles are properly equipped for wheelchair accessibility and meet safety standards.
• Prepare reports on performance, service metrics, and improvement initiatives.
• Ensure a high standard of customer care, particularly for elders passengers.

1. Staff Supervision & Training:

• Recruit, train, and supervise drivers and operational staff.
• Conduct regular performance reviews and provide coaching to improve service quality.
• Ensure all staff adhere to company policies, safety protocols, and training.

1. Safety:

• Maintain accurate records of driver certifications, vehicle inspections, and incident reports.
• Implement and enforce safety policies to protect passengers and staff.

1. Customer Service & Communication:

• Address customer inquiries, complaints, and feedback in a professional manner.
• Work closely with customers to schedule and adjust transport services as needed.
• Ensure a high standard of customer care, particularly for elders passengers.

Qualifications & Skills:

• Education: Secondary Education without GCE 'O' / 'N' Level or equivalent
• Experience: 2 years in operations management
• Skills:
• Strong leadership and team management abilities.
• Positive mindset and good communications skills.
• Excellent organizational and problem-solving skills.
• Proficient in Microsoft Office.

Working Conditions:

• Office-based with occasional fieldwork to monitor operations.