IT Assistant

We are looking for a motivated and service-oriented IT Assistant to join our team. If you enjoy solving technical issues, supporting users, and working in a dynamic IT environment, we would love to hear from you.

• Coordinate with vendors on IT equipment procurement, repair, and maintenance.
• Deploy and configure PCs, including Windows OS and required software installation.
• Respond to IT service requests, diagnose and resolve hardware, software, and basic network issues, and provide user support.
• Assist in troubleshooting and supporting peripheral devices such as converters, switches, printers, POS systems, and related equipment.
• Provide support for basic web-based and in-house applications.
• Update and maintain IT Service Request (ITSR) cases with proper documentation and closure.
• Manage IT inventory, including stock checks, tracking, and asset replenishment.

• Diploma in IT or equivalent qualification.
• Minimum 1–3 years of experience in setup, deployment, diagnosis, troubleshooting, and resolution of basic hardware, software, and networking issues.
• Strong experience in Windows and Microsoft environments.
• Administrator-level experience with enterprise business applications (e.g. Microsoft 365).
• Knowledge of IT security fundamentals, including common threats such as malware, phishing, and ransomware.
• Good verbal and written communication skills.
• Positive, proactive, and service-oriented attitude.
• Strong problem-solving and analytical skills.
• Highly motivated and able to work well in a team environment.