Bukit Merah - Senior/ Security Officer (Hotel)

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

To support the Safety and Security Manager with the operations of the department.

Tasks/Responsibilities:

1. Safety and Surveillance Oversight

• Ensure the overall safety and security of hotel guests, colleagues, and the premises.
• Supervise static security posts at entry and exit points, monitoring all movement and escalating suspicious activities to the Security Manager.
• Maintain strict control of access to sensitive areas, including the CCTV room, allowing entry only to authorized personnel.

1. Emergency Response and Crisis Management

• Act as a key member of the Emergency Response Team, responding to fires, accidents, medical emergencies, and safety concerns.
• Administer First Aid and C.P.R. as required during incidents.
• Be fully conversant with all emergency procedures and lead evacuation efforts in compliance with hotel protocols.

1. Incident Reporting and Documentation

• Ensure all incidents are responded to appropriately and fully recorded in the security logbook.
• Complete and review all documentation including incident reports, handover notes, and security logs, ensuring accuracy and timely distribution.
• Report and investigate accidents, complaints, criminal activity, and crisis situations as per hotel and legal protocols.

1. Shift Supervision and Officer Management

• Conduct comprehensive briefings and debriefings for Security Officers before and after shifts.
• Enforce proper shift handover procedures to maintain continuity of information and readiness.
• Monitor and manage attendance, performance, and discipline within the team, escalating concerns to the Security Manager.

1. Compliance and Internal Control

• Conduct bag checks for all employees exiting the hotel, ensuring no hotel property is removed without proper authorization.
• Enforce compliance with internal policies regarding fire safety, health, hygiene, and security.
• Monitor fire and access control alarm systems, and take corrective action for any observed hazards or malfunctions.

1. Technology and Systems Monitoring

• Operate and monitor the CCTV system for any breaches in security and respond swiftly as necessary.
• Ensure familiarity with all security and surveillance equipment, reporting faults that compromise safety or operational integrity.

1. Training and Team Development

• Assist the Security Manager in training the security team on safety standards, emergency protocols, and compliance requirements.
• Maintain a state of operational readiness by mentoring officers and ensuring continual learning within the team.

1. Hotel Operation Support

• Provide assistance to other hotel departments as directed, especially during peak periods, emergencies, or special events.
• Cooperate with Front Office, Housekeeping, Engineering, and other departments to meet operational needs while upholding safety and security standards.
• Act as a liaison to support seamless guest experiences during special functions or high-occupancy periods.

1. Guest Relations and Discretion

• Respond quickly and professionally to guest concerns related to safety or security.
• Exercise discretion and tact when handling incidents involving VIPs or sensitive matters.

1. Sustainability and Safety Integration

• Work with the Facilities and Sustainability teams to integrate eco-friendly measures into security operations (e.g. reduced paper use, efficient patrol routing).
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

• 1 year experience as Security preferably.
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Service-oriented and positive working attitude.
• Willing to perform rotating shift work.
• Police, CISCO or SAF regular experience will be an advantage.