Assistant Contract Manager – Portering Services (Healthcare)

Job Purpose

Support the Senior Assistant Contract Manager and Contract Manager in driving operational excellence and business performance. Lead day-to-day portering operations to consistently meet contractual KPIs, SLAs, and client expectations while ensuring full compliance with safety, regulatory, and quality standards.

Key Responsibilities

• Oversee daily portering operations to ensure seamless, reliable service delivery.
• Take ownership of assigned operational areas and ensure contractual KPIs and SLAs are met or exceeded.
• Maintain professional standards in all interactions with patients, staff, visitors, and stakeholders.

• Lead, guide, and support supervisors and frontline teams.
• Build and sustain a high-performing, disciplined, and service-oriented workforce.
• Coach and mentor staff to enhance capability, engagement, and succession readiness.

• Establish strong, collaborative relationships with hospital clients and stakeholders.
• Proactively manage feedback and service issues, converting challenges into constructive solutions.
• Support service enhancement and growth initiatives.

• Drive continuous improvement in service quality, productivity, and efficiency.
• Review and enhance SOPs, operational manuals, and work processes.
• Ensure compliance with HSE, MOH, MOM, ISO, JCI, and hospital requirements.
• Promote a strong safety culture and adherence to organisational policies.

• Optimise manpower, materials, and costs to support budgetary control.
• Support P&L objectives through efficient resource utilisation.

• Service delivery effectiveness and response times
• Achievement of contractual KPIs and SLAs
• Client satisfaction and feedback outcomes
• Safety performance and risk reduction
• Workforce productivity and compliance performance

• Diploma or above in Operations, Facilities Management, Healthcare Services, or related field
• Minimum 2 years’ supervisory or management experience (healthcare preferred)
• Strong leadership, communication, problem-solving, and stakeholder management skills
• High professionalism, integrity, and ability to perform in a fast-paced healthcare environment